Refund policy

Last Updated: August 31, 2026

At Kesari Punugu, we want you to have a satisfactory shopping experience. This Return & Refund Policy explains when returns, replacements, and refunds may be accepted.

1. Eligibility for Returns

Due to the nature of our product, returns may be accepted only in cases where the product is:

  • Received damaged

  • Received in a defective condition

  • Incorrect product received

  • Missing from the order

Any return or replacement request must be reported to us promptly after delivery.

2. Damaged or Incorrect Product

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible.

To help us process your request, you may be asked to provide:

  • Order number

  • Name and phone number

  • Photographs or video of the package and product

  • Description of the issue

We will review the request and determine whether a replacement or refund is applicable.

3. Products Not Eligible for Return

Returns may not be accepted for products that:

  • Have been used or altered after delivery

  • Are damaged due to misuse or improper handling by the customer

  • Are returned without prior approval

  • Are returned after the applicable return period

  • Are otherwise not eligible under applicable law

4. Replacement

Where a return or replacement is approved, we may provide a replacement product, subject to availability.

If the same product is unavailable, we may provide an appropriate refund instead.

5. Refunds

If a refund is approved, the refund amount and method will depend on the circumstances of the order and the original payment method.

For prepaid orders, eligible refunds will generally be processed through the applicable payment method or payment provider.

For Cash on Delivery orders, if a refund is approved, we may request appropriate bank account or other payment details necessary to process the refund.

6. Refund Processing Time

Once a refund is approved, processing time may vary depending on the payment provider or banking institution.

We will initiate eligible refunds within a reasonable period after approval.

7. Order Cancellation

Cancellation requests should be made before the order is dispatched.

Once an order has been dispatched, cancellation may no longer be possible.

For COD orders, customers should not place an order if they do not intend to accept delivery.

8. Shipping for Approved Returns

If a return or replacement is approved because the wrong, damaged, or defective product was supplied by us, we will provide appropriate instructions regarding the return process.

Customers should not send products back without first contacting us and receiving return instructions.

9. Contact Us

For return, replacement, cancellation, or refund requests, please contact:

Kesari Punugu
Email: pungukesari@gmail.com
Phone: 9663276800
Website: Kesaripunugu.in

Please keep your order details available when contacting us.